Key Requirements
- 8–10+ years of experience in operations management; most recent roles: COO / Head of Operations / VP Operations (or equivalent)
- Experience in complex, multi-country operational environments (last mile logistics, parcel lockers, hardware, R&D/IoT products)
- Proven experience building and scaling an operating system from scratch: operating model, KPI system, management & execution system, org structure
- Experience in a complex operational environment with multiple processes, stakeholders, and dependencies
- Full ownership of end-to-end operations: production coordination, supply chain, service delivery, and internal operational processes
- Cross-functional leadership and management of collaboration across departments
- Direct partnership with the CEO on strategy, priorities, and execution
- Data-driven performance management: KPI implementation, regular performance reviews, and management dashboards
- Operational risk management: identifying risks, removing bottlenecks, and implementing systemic improvements
- Experience supporting international scaling: building repeatable operating models for new markets
- Proven business results and ability to set and achieve ambitious goals
- Strong English, Russian, and Ukrainian communication skills, both written and spoken
Key Responsibilities
- Own and continuously improve end-to-end operations, including productioncoordination, supply chain, service delivery, and internal operational processes
- Partner with the CEO on operational strategy, execution priorities, and scalingdecisions
- Design and implement operating frameworks, KPIs, and governance models toensure accountability and performance across teams
- Ensure alignment between operational execution, financial planning, and businessobjectives (in close collaboration with Finance)
- Lead and develop cross-functional and international teams, creating clarity in roles,processes, and decision-making
- Identify operational risks and bottlenecks, proactively driving improvements andstructural solutions
- Support international expansion by establishing repeatable, scalable operatingmodels
Scope of Ownership
The COO will have clear ownership over:
- Finance, product, and commercial strategy remain closely aligned with the CEO and relevantfunctional leaders, with clear role boundaries and collaboration.
- Operational strategy and execution
- Process design and performance management
- Cross-team operational alignment
- Scaling and stabilization of operations across markets
What Success Looks Like (First 12–18 Months)
- Clear, transparent operational structure across teams and regions
- Predictable execution supported by measurable KPIs
- Improved operational efficiency and delivery reliability
- Scalable processes supporting international growth
- Strong operational partnership between COO and CEO
Why This Role
- Direct partnership with the CEO and real influence on company direction
- High level of ownership and trust
- Opportunity to shape operations at a critical growth stage
- International scope with meaningful complexity and impact
Opportunities and Benefits
- On-site work in our modern Warsaw office (coffee corner, lounge area)
- Competitive compensation and benefits package, including professional development opportunities.
- Make a tangible impact in transforming industries for the better through strategic leadership.
- Flexible benefits package (cafeteria system): monthly budget for health, sports / wellbeing, meals, pension contributions, and learning & development
- Annual discretionary bonus
- Financial support for employees in important life situations (based on tenure and contribution)
Benefits for C-level (after successful probation period)
- Equity / long-term incentive plan
- Company car or car allowance (optional)
- Personal budget for executive education
- Dedicated budget for sports / wellbeing
- Extended private health insurance for family members or pension program (at your choice)
- Full ownership of Operations, direct partnership with the CEO, authority to build your team and participate in strategic decision-making
- International scope of responsibility
Apply if you
- Have a strong academic foundation. You hold a degree in Management, Finance, Economics, Science, Technology, Engineering, Mathematics - or possess equivalent rigorous training.
- Demonstrate strong analytical and systemic thinking. You quickly structure complex problems and develop clear, well-reasoned solutions.
- Have an outstanding track record. From university onward, your achievements consistently exceed the average within your professional peer group.
- Take full ownership end-to-end. You lead initiatives from problem definition through to measurable business impact, taking responsibility at every stage.
- Operate with a high standard of quality. You dive deep into details, maintain strong execution standards, and hold yourself and others accountable for excellence.
- Demonstrate managerial maturity. You make difficult decisions - including people-related ones - when required to achieve strategic objectives.
- Set ambitious goals and deliver on them. You establish high expectations for yourself and your team, staying focused on meaningful business outcomes.
