Project Delivery Manager

The Project Delivery Manager at SLS Alliance is responsible for delivering international projects involving the installation, launch, and maintenance of smart lockers and other self-service devices. The specialist manages projects from initiation through client handover, monitors timelines and budgets, coordinates internal teams and external partners, and ensures transparent communication between all stakeholders.
The role involves working with SLS Alliance clients across Europe, the United Kingdom, Ireland, Saudi Arabia, and other international markets. It also requires close collaboration with the Sales, Operations, Support, and Finance teams, as well as field engineers, logistics partners, suppliers, and service contractors.

Mission

• Ensure the timely and high-quality delivery of SLS Alliance’s international projects by turning client agreements into clear plans, concrete actions, and measurable results.
• Create a transparent and manageable project delivery process, from planning equipment delivery and installation to launch, client handover, and ongoing service support.

Requirements

• At least 3 years of experience in project management, project delivery, implementation of technology solutions, or a similar role.
• Experience managing complex projects involving multiple departments, suppliers, contractors, or external partners.
• Experience working with technology products and projects in self-service solutions, IoT, vending equipment, robotics, logistics and warehouse automation, postal and parcel locker systems, Last Mile Delivery, RetailTech, Smart City, industrial automation, or integrated hardware and software solutions.
• Understanding of projects that combine hardware, software, manufacturing, integrations, logistics, installation, and ongoing service maintenance.
• Strong understanding of project management methodologies, including Agile, Waterfall, and hybrid approaches.
• Experience working with B2B clients and international cross-functional teams.
• Ability to manage project timelines, budgets, resources, dependencies, and risks.
• Ability to read and analyze contracts, technical requirements, technical specifications, project documentation, SLAs, and KPIs.
• Fluent English at C1 level and professional proficiency in Russian/Ukrainian.
• Ability to undertake international business trips.

Responsibilities

• Plan and manage projects involving the installation and maintenance of self-service devices, including smart lockers, from initiation through client handover.
• Develop and regularly update project plans, timelines, budgets, milestones, dependencies, and areas of responsibility.
• Coordinate the work of field teams, logistics partners, suppliers, vendors, and service contractors.
• Monitor project status, timelines, and budgets daily, promptly identifying and escalating risks.
• Act as the main point of contact for clients regarding project status, timelines, and upcoming implementation stages.
• Prepare regular project reports for management, the Finance team, and other internal stakeholders.
• Manage client transitions to the Hardware as a Service (HaaS) model and support pilot launches.
• Ensure effective collaboration between the Sales, Operations, and Support teams throughout project delivery.
• Work with the Support team through Zendesk on incidents that may affect project timelines, quality, or launch.
• Monitor compliance with contractual obligations, technical requirements, SLAs, KPIs, budgets, and quality standards.
• Ensure the structured handover of completed projects to the client, Operations team, and Support team.
• Undertake business trips to client locations to oversee the first parcel locker installation, demonstrate the solution to the client, and address other project-related matters as required.
• Maintain and update project documentation, including plans, checklists, templates, reports, and best practices.

Main Objectives

• Ensure the timely and high-quality delivery of projects involving the installation and maintenance of smart lockers and other self-service devices for SLS Alliance clients across Europe, the United Kingdom, Ireland, Saudi Arabia, and other international markets.
• Reduce the number of overdue projects and delays during logistics and installation stages.
• Establish a transparent project planning and reporting process between clients and internal teams.
• Improve the efficiency of client transitions to the HaaS model and collaboration between the Sales, Operations, and Support teams.
• Standardize project management processes, including common templates, checklists, and KPIs, to support expansion to new clients, countries, and markets.

Opportunities

• Remote or hybrid work format available, with the option to work from one of our offices in Kyiv or Warsaw.
• Competitive base salary, complemented by an internal employee recognition and motivation program.
• Opportunity to influence project management processes and standards within SLS Alliance.
• Professional development and the opportunity to manage increasingly complex and large-scale projects.

If you are an experienced delivery professional who thrives in complex operational environments, brings structure to cross-functional execution, and is motivated by measurable results, we would be glad to hear from you. Join SLS Alliance and help deliver the systems, processes, and customer outcomes that power the next generation of smart infrastructure services.